Return and Exchange policy

Returns and Refund Policy

We do not allow return of any:

(i) Open Products / Broken Seals

(ii) Food

(iii) Insulin

(iv) Mens E.D. Products

(v) Diabetic Footwear

(vi) Short Dated Test Strips marked on sale

A Restocking fee of $25.00 minimum will be applied to the Return of any Durable Medical Equipment and Nebulizers.

Orders can be returned/exchanged within 10 days. The packaging must not have been opened, and the product must be in perfect condition. We do not pay postage for products that are returned. You can cancel your order as long as it has not shipped out yet. Please send an email to within 24 hours of your purchase.

Products returned to us in new condition with original packaging more than 10 days after delivery will have a 20% re-stocking fee assessed, over 1 month it is a 50% restocking fee and over 3 months the item is non-returnable. Please report any orders with damages, shortages or discrepancies within 10 days of delivery by sending an email to

We sell diabetic supplies at a large discount. Because Diabetic Testing Manufacturers will not sell directly to small companies like ours; we leave the product responsibility with the manufacturer. This is common practice in our industry, Diabetic Testing Manufacturers (Abbott, Bayer, Lilly, etc.) all prefer to support their own medical products, due to the sensitive nature of their business, quality control, and product liability. If there is a manufacturer’s defect in your discount glucose test strips or any of our products, we will provide you with the manufacturer’s phone number.

We are NOT health care professionals. We cannot give any advice to the effectiveness of products, frequency, or delivery of any product we sell. We are only responsible for delivery of diabetic supplies; any claims to the potency or ineffective nature, or inaccurate results must be resolved by the Manufacturer of the product. Use of this website constitutes agreement with these refund and return policies.

Abbott Customer Care: 1-888-522-5226
Nova Max Customer Care: 1-800-681-7390
Roche Accu-Chek Customer Care: 1-800-858-8072
LifeScan OneTouch Customer Care: 1-800-227-8862
Bayer/Ascensia Customer Care: 1-800-348-8100
Easy Touch Customer Care: 1-877-358-4342
Prodigy Nebulizer Customer Care: 1-800-243-2636
TechnoNeb Nebulizer Customer Care: 1-800-340-2932

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