FAQ

Customer Service Inquiries: For quickest response please send an email to:

help@diabetessupplies4less.com

Office Hours:
Mon-Fri: 9:00am – 6:00pm E.S.T
Toll Free Order Line: (877)-880-0004


What are your Shipping Methods?


Please see our Shipping Policy Page.



 
Do you accept insurance or Medicare?

If you currently have insurance, you may purchase from us and submit the bill to your insurance company for reimbursement. Currently, we do not accept insurance directly. This website is primarily designed for people who are uninsured or under-insured to assist them in obtaining testing supplies at low prices. We are currently working with one of our associates in establishing a company that will accept your insurance. Please check back for updates.



 
Do you sell international products?


NO. We only sell products that are manufactured for use in the United States of America.


 
Do you ship internationally?


YES! Please see our Shipping Policy Page.



How do I Check out International?

Please see our Shipping Policy Page.


 

Are your payments secure when you purchase through DiabetesSupplies4Less.com?

Your payment information is safe. Our site is protected with SSL (Secure Socket Layer Technology) 128 bit encryption. This is the highest form of encryption available in the market. Between the 256 Bit Encryption and SSL, you can rest assured that your transactions are secure.

 
 
 


When shopping online, you may have seen pictures or boxes that say “Not for Retail Sale” or “Mail Order Box”. What does this mean?


There are 5 types of boxes:

* USA Retail – standard box found in stores

* Mail Order – special box for mail order companies to sell to consumers

* Health Plan – special box meant for insurance companies to sell to consumers

* Professional – special box meant for healthcare professionals to sell to consumers

* DME – special box meant for durable medical equipment suppliers to sell to consumers

All contain the EXACT same product, but carry different prices. We reserve the right to substitute two boxes of 50 count for 100 count boxes, or vice versa. We reserve the right to substitute box types as long as the product is functionally the same, as above.

The manufacturers make them look different and label them as “Not For Retail Sale” in an effort to scare consumers into buying the most expensive box. It is your choice. Though the picture of the product you see could be a standard retail box, the item you receive in the mail might say “Mail Order Box” or “Health Plan Box” or “Not For Retail Sale”.

Please be assured you received the same product as retail, with one important exception: you paid less for it.
 
 
 


How long is the average dating on your test strips?


Our test strips have expiration dates that are at least six months to a year out unless otherwise noted.

 
 


How can I get a copy of my invoice?


An invoice will be sent via email when you initially place your order. We also enclose an invoice in the shipment. To request an additional copy, e-mail us at help@diabetessupplies4less.com
or call us toll free at (877) 880-0004. We are open Monday through Friday from 9:00 – 6:00.



 
Do you offer special promotions or discounts?


Yes, we send out emails once every two or three months with online coupons that offer various discounts. Please include help@diabetessupplies4less.com
in your address book so the e-mail does not go into your spam folder.

 
 


What forms of payments Do you accept?

Currently we accept Visa, Mastercard, Discover, and American Express. We also accept Paypal. If you need to pay by check, please send us an email to help@diabetessupplies4less.com
,or call us at (877) 880-0004 and we can make arrangements for this. Once we receive your check and it has cleared the bank, your products will be shipped.

 
 


Is there a minimum amount that I have to spend at Diabetes Supplies 4 Less.com?


No you can purchase as little or as much as you like. If your total purchase is $99.00 or more,
shipping within the Continental United States (excluding Alaska and Hawaii).Standard (5-7 days)business days, is FREE!

 
 

What is your return and exchange policy?


Please see our Returns Policy Page.

 
 

Do I need a prescription to shop at Diabetes Supplies 4 Less.com?


Currently ALL of our products can be purchased without a prescription.

However: Syringes, Pen Needles, and Insulin Pumps all require a doctors order. Please fax/email this to us so that we may proceed with your order. 1-866-769-9294



 
 
Do you have a Doctor / Nurse / Pharmacist, etc. on staff?

No.
We are NOT health care professionals. We cannot give any advise to the effectiveness of products, frequency, or delivery of any product we sell.

We are only responsible for delivery of diabetic supplies, any claims to the potency or ineffective nature, or inaccurate results must be resolved by the Manufacturer of the product.



 
How Do your new subscriptions work?


You order once and get your supplies shipped to you every month, automatically!
The minimum subscription period is 180 days and after that you are free to cancel any time. We will continue shipping you the same, great quality supplies on the same date every month for as long as you want.
We are also adding new items every day, but if you do not see what you are looking for, please do not hesitate to call us at (877) 880-0004 or email us to help@diabetessupplies4less.com
. We are open 7 days a week. Regardless of the item, we can get it. Whether it is a different kind of test strip or meter, or an insulin pump or pump supplies, we can get it.


If there is a product that I use but it is not on the site, can Diabetes Supplies 4 Less.com order it for me?


Yes we can. We can get virtually any diabetes testing supply product that is currently available in the Unites States of America. We are also adding new items every day, but if you do not see what you are looking for, please do not hesitate to call us at (877) 880-0004 or email us to help@diabetessupplies4less.com
. We are open 7 days a week. Regardless of the item, we can get it. Whether it is a different kind of test strip or meter, or an insulin pump or pump supplies, we can get it.

 
 

When I order insulin will it be shipped refrigerated? If not does it affect the insulin not to be?


Due to the temperature sensitive nature of Insulin, we recommend that you select shipping with Signature Confirmation if you think your shipment will be left out in cold/hot temperature for an extended amount of time. Understand that you must be present to accept this shipment. However if you do choose standard or qualify for free shipping and the order is placed on a Wednesday through Friday, then we will reserve the right to hold the order till the beginning of the following week. This is meant to reduce the possibility of harmful environmental conditions affecting the insulin during longer transit times.

We ship all insulin with ice packs as per the manufacturers guidelines. The medicine will remain cool for the majority of the shipping time however the last few days the product will likely reach room temperature. Once you receive the insulin, immediately restore it to the fridge and use prior to the expiration date. Insulin may remain outside of the fridge for up to 30 days.
 
 

Do You Share Email and Personal Info?

WE DO NOT SHARE EMAIL ADDRESSES, OR PERSONAL INFO.
We send emails with special deals to customers on a regular basis and allow for easy opt-out.